Who Uses This Software?

IT Service Providers and Managed Service Providers (MSPs)

Average Ratings

27 reviews
  • 4 / 5
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service
  • 4.5 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • ConnectWise
  • http://www.connectwise.com/software/automate
  • Founded 2004

About This Software

ConnectWise Automate, formerly LabTech is the only RMM platform designed to work the way you work, because it was built by a managed service provider (MSP) specifically for MSPs. Designed with cutting-edge agent technology, Automate delivers unprecedented centralized visibility into your clients IT systems. Its powerful built-in monitors alert you when IT issues are found, so you can resolve problems proactively, before they result in downtime for your clients. Start your free trial today!

  • Anti Spam
  • Anti Virus
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Device Recognition
  • Automatic Scans
  • Backup Management
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavior-Based Acceleration
  • Billing & Invoicing
  • CPU Monitoring
  • CRM
  • Capacity Monitoring
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Credential Management
  • Cross Reference System
  • Custom Patches
  • Dashboard
  • Data Management
  • Data Mobility
  • Database Servers
  • Deployment Management
  • Depreciation Management
  • Desktop Virtualization
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Disaster Recovery
  • Email Attachment Protection
  • Email Monitoring
  • Event Logs
  • Event Tracking
  • Hardware Inventory
  • Help Desk
  • History Tracking
  • IP Address Monitoring
  • IP Protection
  • IT Asset Management
  • IT Budgeting
  • IT Service Management
  • Import / Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Intrusion Detection System
  • Inventory Management
  • Issue Management
  • JCL Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Utilities
  • Multi-Patch Deployments
  • Multi-Platform
  • Multi-User
  • Namespace Management
  • Network Wide Management
  • Patch Management
  • Performance Management
  • Power Management
  • Procurement Management
  • Project Management
  • Real Time Analytics
  • Release Management
  • Remote Access
  • Remote Protection
  • Remote Systems Monitoring
  • Remote Update / Installation
  • Requisition Management
  • Resource Management
  • Risk Management
  • SLA Management
  • SLA Monitoring
  • Sarbanes-Oxley Compliance
  • Scheduled Deployment
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Desk Management
  • Service Reporting
  • Software Inventory
  • Software Management
  • Spyware Removal
  • Subscription Services
  • Synchronization Management
  • Ticket Management
  • Two-Factor Authentication
  • Uptime Monitoring
  • User Activity Monitoring
  • Version Control
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Wireless Network Support

ConnectWise Automate Latest Reviews

Automatically translated. Show original review

Great Software with a great learning curve

2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Pros: Screenconnect - A real asset to the platform.
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Cons: Complex
Growing expense
Out of date knowledge base / manuals.

Automatically translated. Show original review

The IDEA of this software is awesome, the delivery of that promise is lacking though

1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: This software's scripting engine is hands down the best. I recently saw the new interface that is coming to align the product more with Connectwise's main product is really nice looking.

Cons: Many of the terms do not make sense (blacklist software, means you want to know if it gets installed, meanwhile blacklisted services mean you want to be alerted if it's not working). The old interface was dated but it had the functionality and details all in one place. The current version 11 interface is horrible. Getting support on the product is awful; slow response and frequently being told that whatever you ask about is out-of-scope.