5 / 5 4 reviews

Who Uses This Software?

Usersnap is used by small tech startups, as well as large software companies (such as Facebook, Google, and Microsoft). Our customers range from ecommerce, to fintech, to etravel, to egovernment.

Average Ratings

4 reviews
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 5 / 5
  • 5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Usersnap
  • Founded 2013

About This Software

Usersnap is your central place to collect & organize your bug reports.

We make tracking bugs & collecting feedback easy. With point-and-click annotation tools, Usersnap helps you report bugs where they happen: in your browser. No need to switch to fill out endless forms. Bug tracking is now a picnic!

  • Assignment Management
  • Audit Management
  • Backlog Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Dashboard
  • Defect Tracking
  • Document Management
  • Equipment Management
  • Escalation Management
  • Feedback Tracking
  • Filtering
  • ISO Standards Management
  • Incident Management
  • Issue Auditing
  • Issue Tracking
  • Knowledge Base
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Project Management
  • Recurring Issues
  • Release Management
  • Rich Text Editor
  • Risk Management
  • Scheduling
  • Supplier Quality Control
  • Task Management
  • Testing Management
  • Ticket Management
  • Training Management
  • Workflow Management

Usersnap Latest Reviews

Automatically translated. Show original review

Awesome bug tracking & feedback tool!

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great and easy-to-use bug tracking and feedback tool. It's super easy to install Usersnap on your website to collect user feedback and bug reports. The screenshot features is the best thing I've seen so far!

Pros: super simple setup
user-friendly experience

Cons: none

Automatically translated. Show original review

Great product and awesome customer service

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: When you are working in a web development agencies you got at least one call where a client tells you that something on a site is not working. That thing is really hard to find out what the client really means.
Since we are using Usersnap these days are over, also non tech-savy users can work with that product and it adds all necessary information to the bug report (browser size, OS, ...).
While installing the product in our environment we had some troubles (our development process is huge) and there it's worth to mention that they have the most awesome customer service. Replies within minutes (ok sometimes it takes a few hours), valuable help and even helpfull in really complex situations.