4.5 / 5 15 reviews

Who Uses This Software?

Entertainment booking agencies, talent management agencies, independent musicians and venues.

Average Ratings

15 reviews
  • 4.5 / 5
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Pricing ranges between $33-$599 per month
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Gigwell
  • Founded 2013

About This Software

Gigwell goes beyond just booking.
We provide the world's leading artists & booking agencies with the tools needed to maximize revenue, time & efficiency. We've helped thousands of touring artists expand their reach, streamline their booking processes & track ticket sales. Gigwell is the first cloud-based booking platform that integrates end-to-end workflow automation for artists, booking agencies, and event organizers.

  • Attendee Management
  • Badge Management
  • Catering Management
  • Client / Customer Management
  • Conferences / Seminars
  • Confirmation / Reminders
  • Conventions
  • Discount / Coupon Management
  • Email Marketing
  • Event Calendar
  • Exhibit / Vendor Management
  • Guest List Management
  • Lead Retrieval
  • Marketing Management
  • Meetings
  • Online Payments
  • Online Registration
  • Registration Management
  • Room Block Management
  • Social Promotion
  • Space / Room Setup
  • Speaker Management
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Trade Shows
  • Travel Management
  • Volunteer Management
  • Wait List Management
  • Website Management
  • Weddings / Parties

Gigwell Latest Reviews

Automatically translated. Show original review

Amazing capabilities, needs some work on primary function

4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This is a robust software that is perfect for any growing agency, it will streamline many areas for a growing company and will allow you to offer clean reports and numbers at a glance as to where you are with bookings and what last year/month/etc. looked like. I feel like as an active user and decision maker on systems in our company and industry, I would like it if I felt more "in the know" on how to best use the new roll outs, features, etc. I follow your videos and find you guys SO responsive and helpful, but I would love to have a group of other industry professionals that are using Gigwell to have a forum to discuss issues, how we are using it etc.

Pros: I love that I can pull all of my data in one report. I love that I can easily see a calendar with all of our upcoming engagements and share this with our artists and our embed it in our website.

Cons: A MAJOR setback for us in using Gigwell fully is the inability to make changes to a contract that has gone to a venue, without the ability to negotiate points on the contract through the system, we are unable to contract through the system and do this completely outside of the system. This is HUGE and a primary part of the venue/artist/agent contracting process. Because we are lacking this step our engagements are never registered in the correct status which confuses the artist and has lost our staff in relying on Gigwell as the correct source of information on contract status. I can not stress how important it is for us to have a way to communicate with presenter directly in Gigwell regarding contract changes.
While I love the export feature and use it about 10 times a day, I really wish I could customize which columns I to pull, it would save so much editing on the excel document. I also wish we were able to add more contacts on a booking so it was easy for the whole team to know every personnel we are working from programming, technical, education, marketing, to security. Currently our team is using too many work arounds to bypass these issues and I fear it will cause the company to look for another platform to better suit our needs.

Automatically translated. Show original review

Awesome concept. Awesome support. Still needs some work on execution.

3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Makes keeping up with contract signatures and deposits much easier.

Pros: They keep improving, which is awesome. The support staff is amazing. The automatic reminders for past due contracts and deposits is awesome. Now that I've finally gotten the custom contract the way I want it, It's great. I love that I can see all the communication with the buyer about that particular show all in one place. I like the quick search and filtering options. I love the integration with Google Calendar and Bandsintown. I like the analytics page although it'd be great to see it beefed up a bit with the ability to generate reports. Adding Google Places was the best thing ever!

Cons: Too many clicks to create a contract. With all of the jumping around from one tab to the next, it's easy to forget something and not realize until you've created the contract.. If it was all in one view, you could look at what you're inputting as one whole document. Adding the "logistics" options is great, but would be better if we could add them in the place where similar info resides (i.e. I have an option for "who sells merch", but it's not in the same place as where I input the merch %, so I always forget it and have to go back). Seems like I should be able to have an assistant login instead of having to pay for a whole membership. The biggest thing I'd love to see is an invoicing feature for Artist Payments. Something similar to Freshbooks, where I can send a branded "invoice" to each Artist at the end of the accounting period and it will show whether they owe me, or I owe them.