4.5 / 5 410 reviews

Who Uses This Software?

Ideally suited for companies with 100+ employees looking to manage internal Help Desk / Service Desk operations and IT Asset Management in a unified, cloud-based ITSM solution.

Average Ratings

410 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    We have 3 flexible editions starting at $19/agent/month & $.40/asset/month.
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Samanage
  • Founded 2007

About This Software

Samanage is the most reviewed and highest rated IT asset management & IT service management solution. Our software isn't just about churning out loads of metrics, data, and reports (even though we have all of that!), its about simplifying complex tasks and automating basic ones. Simply track your hardware, software, contracts, purchase orders, licenses, and warranties in one place. Save valuable time and allow yourself to deliver faster and smarter services, so you can stop living fire to fire.

  • Alerts / Escalation
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Automated Routing
  • Availability Management
  • Billing & Invoicing
  • CMDB
  • Capacity Monitoring
  • Change Management
  • Community Forums
  • Compliance Management
  • Configuration Management
  • Contract / SLA Management
  • Contract Management
  • Cost Tracking
  • Customer Database
  • Customer Engagement Center
  • Dashboard
  • Depreciation Management
  • Document Management
  • Escalation Management
  • Event Logs
  • Hardware Inventory
  • Historical Audit
  • IT Asset Management
  • IT Budgeting
  • IT Service Desk
  • IT Service Management
  • Inbox / Queue Management
  • Incident Management
  • Issue Auditing
  • Knowledge Base
  • Knowledge Management
  • Known Issue Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Mobile Access
  • Multiple Brands / Products
  • Patch Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Recurring Issues
  • Release Management
  • Remote Access
  • Remote Control
  • Requisition Management
  • Rich Text Editor
  • Risk Management
  • SLA Management
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service Desk Management
  • Service Reporting
  • Software Inventory
  • Surveys & Feedback
  • Task Management
  • Ticket Management
  • User Activity Monitoring

Samanage Latest Reviews

Automatically translated. Show original review

Great platform for asset management and trouble ticket

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The pricing is based upon the number of users in our network that will be accessing the system, and the number of "Managers" running the system. The salesman were very helpful in providing a great offer on the cost and have kept that pricing concept since we started. As you are starting out with basically a "Blank Page" it can seem a little overwhelming at first setting everything up to get that final functional asset management and help desk system you envision. However, there are plenty of examples and their help & support is very responsive. To me, this "Blank Page" is one of the positive aspects of the system. Basically, with some limitations, if I can imagine it, I can build it with what they have provided. This is true if you keep in mind what the original system was designed for in the first place. (The point here is simply: you would be surprised what kind of things people have asked the system to do... way beyond the scope of its design...) It easily integrates with Active Directory (AD based on Windows 2003 is no longer supported as of this writing) and has a robust permissions setup, allowing you to allow and deny users any number of "Roles" that are pre-configured or that you create as needed. The easy deployment of the agent combined with the cloud based setup allows the system to work well with users and machines working both in the corporate network, as well as outside of it in satellite offices. The "Trouble Ticketing" interface can be customized and is easy to understand and navigate. Background elements include the ability to track tickets, warn administrators of tickets that have received no response, cluster common tickets to users and machines for trend and trouble tracking, and provides what I call "Live Response", where you can see who is looking at a specific ticket or item and see their notations instantly. Probably the most impressive portion of the system is that part that most users will never see: The asset management system. Once the agent has been installed and is communicating, the amount of information provided is overwhelming at first, and yet still organized and categorized. There is even a built in tool allowing the system to know when a computers warranty is up. My reason for not giving 5 stars across the board: The system sometimes has issues tracking software as the "Suite" it is licensed under. This is not necessarily and issue with this system as it is in how it is sold.

Pros: Flexibility The "Sand Box" approach. Support. Cost effective

Cons: Printers are auto-populated, not based upon where the printer is installed from and shared from, but by every single shared instance of that printer. As a result, a single printer in an office of 200 users all sharing the same printer will show an inventory of 201 printers. Software suites, like Autodesk "Building Design Suite Premium" are sold and licensed as a single unit, even though it is a collection of some 2 dozen programs and plugins. Samanage does not have the ability automatically, to track and manage this; it shows them as a bunch of separate programs. There is a way to cheat the system and make this work, but it is a manual step that requires a bit of work to setup and manage. It's getting better, but the agents do not always refresh as quickly as I would like.

Automatically translated. Show original review

Easy to deploy, great vendor integration, and ease of use

5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is easy to use for both the administrator and the user. It includes everything we need. We will be able to use it as an asset management tool, offer a solutions database to user's, and provide a change control tool for IT Staff that will be implementing system changes. It provides user feedback when their tickets are accepted and informs them when they are complete. We will be able to track the Help Desk response time and receive customer feedback. This tool is especially helpful when being audited for SOX controls. We are often asked to provide proof of compliance and we can print out the tickets to provide auditors. It is a great overall help desk tool with a couple of extra benefits all rolled into one. The vendor has been excellent provided us with support and answering questions within hours of the time they were asked. We have had weekly meetings prior to deployment and the overall knowledge has been excellent. I would definitely recommend this product to anyone looking for a help desk soluton